Help Center
Step-by-step guides for booking a service, managing work and understanding payment status.
Find a guide
Search opens the guides for your account type. Sign in to follow along or contact support.
Customer guides
Book a service, understand a payment, or get help with a visit.
- Book with a companyListings, custom quotes and choosing a company.
- Understand holds and chargesRead the payment timing for your booking.
- Change or cancel a visitCheck the saved schedule and cancellation information.
- Request or track a refundRequest, approval and confirmed refund are separate steps.
Provider company guides
Set up your company, manage work and understand payout records.
- Service Rate and private PricebookMatching rates and your private item prices have different jobs.
- Run and complete a jobCrew assignment, progress and final amounts.
- Listings and project storiesPublish an offer or request permission for a story.
- Read payouts and feesPending records, transfers, booking paths and bank limits.
Still need help?
Use Support in your account to send a message and follow your case. If you cannot sign in, email support@settlyfe.com.
Include the booking or case reference and what you were trying to do. Do not send passwords, sign-in codes or full card details.